I've been working with ENVE for the past 5 years or so, and Carl Turner in their framebuilder services division is awesome to work with. I'd recently ordered some tubes for a bike for my brother, and there was some mis-comunication on what size I'd wanted. I pointed out the gripe and got a call this morning at 9:30 to work out the kinks and get the tube I'd requested.
The big bummer of the whole deal is that with ENVE's expansion over the past few years, they're no longer going to be able to make custom tubing in small batches for guys like me. A shame, since I love working with Carl. Such is life I suppose.
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